HackerOne Triage

Cut through the noise to resolve vulnerabilities faster.


Our Triage team is available 24/7 to validate vulnerabilities, prioritize risks, and streamline remediation.



60-80% of vulnerability submissions are invalid.

Managing security vulnerabilities at scale is no small feat. High submission volumes, evolving technologies, and tight response times can overwhelm even the most prepared security teams. HackerOne Triage serves as your first line of defense, expertly filtering out duplicates, spam and low-value reports so your team can focus on the most critical vulnerabilities.

Backed by over a decade of experience supporting high-profile programs worldwide and the unmatched expertise of the largest ethical hacker community, HackerOne delivers unparalleled insights into emerging threats and the ability to scale your security programs with ease.

Protecting the world's top innovators


Key Benefits



Expert validation

We review and reproduce all findings, ensuring precision and making it easy for your team to take action immediately.


Noise reduction

Duplicates and low-priority reports are filtered, managing surges and letting your team focus on critical vulnerabilities.


Reduced friction

We strengthen relationships and avoid disputes by collaborating closely with your security teams and handling researcher interactions.


Clear prioritization

Our analysts rank submitted vulnerabilities by severity and provide quick-read summaries so your team knows what to fix first, and how.

How It Works

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Find the best fit for your team's goals

HackerOne ProfessionalHackerOne Enterprise
Technical Assets Supported
Standard Managed Triage
Enterprise Managed Triage
Enterprise 24/7 Expedited Triage
Web, Mobile, and API
Binary, Hardware, Gaming, web3, Smart Contracts & other complex asset types
Workflow Customization
Custom Inbox Fields or Metadata
Inter-program report transfers
Bounty Advisement
Escalation to in-house ticketing system (Jira, ServiceNow, etc.)
Hacker Engagement and Mediation


Speak with a security expert

Community News



Get to know the Triage Team

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Learn more about HackerOne’s approach to vulnerability triage and validation.

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Triage is a critical component of Bug Bounty Preparedness

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HackerOne Triage FAQs

Outsourcing triage ensures that only validated high-priority vulnerabilities reach your team, saving time and resources. With HackerOne, you gain access to a team of experienced analysts, reducing noise from false positives and duplicates while accelerating vulnerability resolution. This allows your internal team to focus on remediation instead of manual report validation.

Once a hacker submits a report, a HackerOne analyst acknowledges receipt and begins reviewing the report for scope, duplicates, and context. If needed, the analyst may request additional information from the hacker or the customer. Once the report is clear, the analyst validates the vulnerability by reproducing it and writing a detailed summary, including steps to reproduce it, and a severity rating. The validated report is then sent to the customer for further action. After validation, the customer can ask follow-up questions, which the analyst will address within response time goals.

The HackerOne Triage team consists of highly skilled analysts with expertise in vulnerability assessment and deep familiarity with the ethical hacking community. Every report is carefully reviewed, reproduced, and ranked by severity to ensure that only actionable issues are escalated. Continuous training and direct feedback loops with customers maintain high-quality standards.

During onboarding, we establish program goals, review your workflows, and set up communication channels with analysts on your program. We distribute necessary credentials and ensure understanding of assets and scope. We work collaboratively to understand your vulnerability handling preferences, ensuring seamless integration with your processes. The onboarding process typically takes a few weeks and is fully guided by our customer success team.

Our triage service offers tiered packages to suit your program’s size and needs. Some tiers allow customizations, such as defining vulnerability handling instructions, escalation processes, and preferred communication methods. These options and customizations ensure that triage aligns perfectly with your team's workflow and security objectives.

Triage services help you meet compliance requirements by ensuring critical vulnerabilities are identified, validated, and resolved quickly. Our process is aligned with common security frameworks, providing detailed reports and audit–ready data to support your risk management initiatives.

HackerOne’s analysts act as intermediaries between your team and researchers, fostering transparent and respectful communication. This includes clarifying report details, resolving disputes promptly, ensuring hackers feel valued, and strengthening program engagement and trust in your brand.

Our experienced analysts handle all research or communications, clarifying report details and mediating disputes on your behalf. If necessary, critical issues are escalated directly to your team for resolution, ensuring smooth collaboration and maintaining positive relationships with the researchers.

Are you ready?

Crowdsourced security made possible

HackerOne Triage delivers effective vulnerability management, without the operational burden.