Triage 101

What is HackerOne Triage?

Our in-house security analysts cut out the noise by prioritizing vulnerabilities and helping you understand their impact. Our triage team’s customer satisfaction score: 4.71 out of 5.

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How does HackerOne Triage work?

An extension of your security team
Triage and validation are at the heart of any bug bounty program (BBP) or vulnerability disclosure program (VDP). Despite their central role, not all triage teams and workflows are created equal. HackerOne Triage stands out for its breadth and depth of analyst expertise, user-friendly platform, and cost-effective model with proven efficiencies.

HackerOne security analysts are on the front lines, facilitating every step necessary for the customer to prioritize vulnerabilities, understand the impact, and remediate as needed. At the same time, our analysts ensure hackers receive detailed feedback, fostering collaboration that keeps the process moving forward smoothly and effectively.

HackerOne Triage is an ideal choice for businesses that:

Have an established VDP and/or BBP and have already formulated effective internal
processes for maintaining and operating the program.
Are ready to scale up the bug bounty and disclosure program but require additional capacity and capability to do so.
Desire a cost-effective model for triage support while benefiting from the depth and breadth of analyst expertise offered by HackerOne.

What makes HackerOne security analysts stand out?

Delivering the most effective triage experience is a meticulous job and requires a team of experts who function as an extension of your security or development team. That’s where HackerOne security analysts come in.

HackerOne’s Triage Services consists of over 40 highly skilled in-house security analysts on five continents, and they triage over 200,000 reports per year. Our global coverage enables the triage team to deliver quicker results and faster resolution at scale.

HackerOne’s security analysts have a broad range of technical skills and industry experience to cover a diverse range of assets, including web, mobile, API, binary, firmware, IoT, and hardware. All team members have a finger on the pulse of high-volume reports, zero days, and other vulnerabilities. Our team understands security concepts inside and out. They know how ethical hackers think and behave based on their own experience.

Avoid surprises

Hundreds of years of combined experience in AppSec, hacking, and triaging.

Reduce risk

A geographically diverse structure, covering Pacific to Eastern time zones in the Western Hemisphere and British Standard Time to India Standard Time in the Eastern Hemisphere, allowing the team to correspond with hackers in over 10 languages.

Simplify operations

Receive vulnerabilities securely, integrate easily with existing workflows, and let our experienced triage team do the heavy lifting.

Meet the team

Meet Some Of HackerOne’s Elite Triage Analysts

Nabeel Ahmad

Nabeel is a Senior Security Analyst, working in the Triage team since May 2022. In his current role as EMEA team lead, he excels in spearheading pivotal initiatives and steering an exceptional team toward safeguarding HackerOne customers against diverse vulnerabilities in a timely manner. He takes pride in fostering strong connections with customers and working collaboratively daily via Slack to ensure a seamless customer experience. According to Nabeel, his favorite vulnerabilities to hunt for and exploit in BBP programs include Server-Side Request Forgery (SSRF), Cache Poisoning, HTTP Request Smuggling, Mass Assignment, and Broken Access Control issues. Beyond work, Nabeel enjoys engaging in web app hacking through bug bounty programs, as well as indulging in gaming.

Goonjeta M.

Goonjeta is the Team Lead for Technical Services at HackerOne, where she blends cybersecurity expertise with leadership finesse. She is responsible for leading and managing a highly motivated team, assisting customers with their queries and concerns, analyzing and validating issues, and aligning processes for optimal efficiency. Goonjeta excels with advanced technologies, including Web3, AI/LLM, Web, API, and Internal and External network. As the youngest female ever to achieve OSCP certification—clearing the exam at just 18 years old—Goonjeta brings the same level of perseverance and determination to leading and managing her team. Outside of work, she enjoys pentesting and bug bounty hunting, along with hobbies that include painting and dancing.

Everton Michels

Everton is a Senior Technical Lead for the Triage team, and has been working for HackerOne for seven years. Everton's extensive experience in triaging enables him to assess technical vulnerabilities with a keen eye—evaluating the impact based on nuanced factors that are often not visible to external actors. His years of service have not only sharpened his skills but also enabled him to develop strong relationships with hackers and customers alike. Outside of work, Everton is an aspiring sailor and enjoys driving vintage cars.

Success Stories

Hear from our customers

Internally, we are faster at fixing a HackerOne finding than a finding from anywhere else. We also get nearly zero false positives from HackerOne, thanks to triage.

Dr. Jasyn Voshell

Director of Product Security at Zebra Technologies

HackerOne Triage has been really helpful in making sure that top-notch reports get attention right away, with quick responses and efficient resolutions for contributors. This lines up with our commitment to stick to industry response times, making sure our researchers' input is recognized promptly and issues are sorted out fast and effectively

Nouman J. Hashmi

Senior Security Engineering Manager, Delivery Hero

How HackerOne Triage is using GenAI

HackerOne recently launched our GenAI copilot—Hai—in the HackerOne Platform.

Hai is becoming an integral part of HackerOne’s triage workflow, supercharging our ability to help our customers operate exceptional bounty and disclosure programs.

Traditionally, analysts have spent extensive time reviewing and closing invalid and duplicate reports, and then explaining those decisions. Increasingly, many of these decisions can be made and justified by Hai—freeing up our analysts to deliver even more value to our customers.

Hai can also screen and enhance reports with high-fidelity metadata during the submission process, reducing the burden on our customers and empowering our analysts to focus on reproducing and remediating important vulnerabilities.