Customer Story

How Bitwarden strengthens security with bug bounty

Bitwarden turns open-source scrutiny into proactive defense, combining third-party audits with a global security researcher community to improve signal quality, accelerate remediation, and deepen customer confidence.

Industry
Technology
Use Cases
Exposure Management, Offensive Security
Solutions
Bug Bounty
Regions
North America
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The Challenge

The shifting battleground for trust

Bitwarden equips enterprises and individuals with the power to securely manage and share information online with trusted open source security solutions. Built on pillars of transparency, security, and community collaboration, Bitwarden differentiates itself from legacy password managers by making all of its source code publicly available on GitHub.

By embracing an open-source model and end-to-end encryption, Bitwarden ensures that not even the company itself can access user data. This “zero knowledge” architecture underpins trust in the platform while enabling continuous peer review from developers, researchers, and third-party auditors worldwide.

In addition to conducting rigorous third-party audits and soliciting feedback through GitHub and community forums, Bitwarden sought to strengthen its efforts with a scalable, continuous, and diverse approach to identifying vulnerabilities.

User awareness

Despite the simplicity of strong passwords, surveys revealed that weak and reused passwords remain the biggest threat. Even among developers, 65% admitted to hardcoding secrets instead of using a secrets manager.

Evolving threats

With AI-powered attacks on the rise, staying ahead requires proactive, continuous defenses.

Expansive attack surface

Supporting multiple browsers, mobile apps, operating systems, and self-hosting options increases exposure.

The Goal

A continuous, scalable layer of real-world security testing

A continuous, scalable layer of real-world security testing that augments audits and community reports—uncovering critical issues faster across Bitwarden’s expanding products and platforms without compromising zero-knowledge principles.

The Solution

Bitwarden's program on HackerOne

Bitwarden turned to HackerOne to expand its security testing efforts beyond audits and community reporting channels.

Key reasons for choosing HackerOne:

  • Continuous testing: Ethical security researchers provide ongoing validation as new features and updates roll out.
  • Diverse expertise: A global community of researchers applies unique skills, tools, and perspectives.
  • Community alignment: Engaging researchers through rewards aligns with Bitwarden’s open-source, collaborative ethos.
  • Scalable coverage: As Bitwarden’s portfolio expanded to include Secrets Manager and Passwordless.dev, the program scaled with it.
  • Ease of use: HackerOne’s platform 
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The Impact

Increased Creativity in Testing

HackerOne’s diverse security researcher community introduced testing approaches Bitwarden’s internal teams may not have considered. This creativity proved invaluable given the company’s broad attack surface.

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The Impact

Faster Vulnerability Discovery and Remediation

  • A notable example included the discovery of a vulnerability triggered by a Microsoft Windows Update, which allowed unauthorized expanded access to cryptographic data. HackerOne researchers flagged the issue quickly, enabling Bitwarden to patch it before exploitation.
  • Open source transparency combined with HackerOne submissions has led to higher-quality reports and faster remediation cycles.
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The Impact

Community Engagement and Trust

  • Bitwarden partnered with a hacker club in Greece for a two-week event focused on its mobile apps, resulting in accepted vulnerabilities and enhanced bounties.
  • Bug bounties strengthen Bitwarden’s trust with customers, as vulnerabilities and fixes are handled openly.
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Return on Mitigation Dashboard
The Impact

AI-driven efficiency with measurable ROI

By using HackerOne’s AI assistant (“Hai”) to summarize findings, generate reports, and track trends, Bitwarden speeds triage and improves leadership communication—while Return on Mitigation quantifies value (e.g., a $1,000 bounty averting losses in the hundreds of thousands).

Looking Ahead

The future of security at Bitwarden

Bitwarden sees HackerOne as an essential part of its broader security strategy alongside audits, compliance, and open-source reviews. Looking ahead, the company is:

  • Exploring AI-powered tools for vulnerability discovery and remediation.
  • Advocating for improved vetting of bounty submissions to further boost quality.
  • Continuing to expand community partnerships to scale collaborative security efforts.